Wound yarn is final sale
Select the number of skeins you'd like us to wind. The cost is $4/skein.
If you're only having part of your order wound, be sure to leave us a note explaining which skeins to wind in the Order Notes box on the cart page.
Wound yarn is final sale, so selecting this option will make your yarn non-returnable.
As a general rule, yarn that comes in hanks, often also called skeins, needs to be wound into a ball before you knit or crochet from it. Yarn that comes in balls or cakes or pull-skeins should be ready to use.
There are many reasons why so many kinds of yarns come in hanks. Hanks ship and store FAR better, for the most part. Also, it's easier to see all the colors in a hank than in a ball. And, importantly, hand-dyers usually dye yarn in hanks, so it keeps costs down to leave it in that same form for its whole journey from them to you.
Why do we charge for yarn winding? The heart of the issue is that winding yarn is time-consuming, which means it is expensive in labor costs.
Portland is an awesome city in an awesome state, which means our staff members' hourly wage is higher than it might be other places. We also provide paid sick leave, and of course there are payroll taxes, payroll processing costs, and unemployment insurance on top of wages.
When we were a brick-and-mortar shop, labor was nearer to a fixed cost. We were open set hours and team members could multi-task while winding yarn, so we didn't charge extra. We could offer advice while also winding, or tidy up the front counter, or quickly check out another customer.
We've found that as an online-only shop, though, the tasks that we're doing now just don't lend themselves well to multi-tasking. The way to get an order picked and packed correctly is to devote 100% of our attention to every order, every email, every time.
We did some tests and on average between big skeins and small skeins, skeins that wind easily and skeins that go bananas, a skein takes about 10 minutes to wind. We're looking for a more nuanced solution that could take into account both a yarn's price and yardage while also being easy for customers to use, but it's a challenge. This one-size-fits all approach is the best we've come up with for now. We're doing our best, but we know it's imperfect.
We love yarn and we love yarn-lovers and we hope you understand why we can't wind without an additional charge all the yarn our wonderful, valued, awesome customers buy. Thank you for supporting our small business and our team members!
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