Shopping Help via Zoom - from Twisted
Need help deciding what yarn is right for your project? Want to see colors before you purchase? Let a friendly Twisted team member be your personal shopper via the popular Zoom video chat platform.
Start by first selecting either a 15 or 30-minute chat session, then select your desired date and time. After purchasing, you'll receive an email with instructions for joining the Zoom video chat at your selected time.
After your call, you'll also receive a coupon code for the cost of your shopping help session off your next purchase! (Valid for 3 months.)
Zoom Shopping Help Policies
- We request that you already be comfortable using Zoom. Because every device is different, we are not able to provide much in the way of tech support.
- Because multiple team members will be planning their schedules around booked shopping help sessions, we need at least 24 hours notice for cancellation or rescheduling. Given at least 24 hours notice, we can either reschedule your session or refund you in the form of store credit. If you provide less than 24 hours notice or don't call into your appointment at all, you will not be refunded or rescheduled. You will still receive the coupon code.
- The Twistedista hosting your call will be at our warehouse. It's possible that a delivery or phone call or who-knows-what could briefly interrupt your Zoom call. If that happens, know we appreciate your patience and understanding!