On January 6, 2020, Twisted announced that we would be closing our bricks and mortar storefront in Portland, Oregon and transitioning to online-only sales at the end of March 2020. Obviously, a lot has changed in the world since then. Due to the coronavirus pandemic, our physical store closed a bit earlier than planned on March 17, 2020.

Our online sales are ending in April 2023 and the business will soon be closed completely.

We're based in Portland, Oregon, USA.

We're very concerned for the health of our customers, staff, and community.

Per OSHA, CDC, and state and local guidelines, we are doing as much as possible to maximize physical distancing, staggered schedules, working from home, and hygiene. All staff members are fully vaccinated and wear face masks when unable to observe physical distancing. Our team is in constant conversation to make sure everyone feels safe and comfortable at work.

Please read more HERE

Twisted is committed to providing an environment that is safe and positive for customers and staff. We welcome all races, religions, countries of origin, languages, sexual orientations, genders, bodies, ages, skill levels, and abilities.

Read our full inclusivity policy here.

We try to be conscious of the environmental and social impacts of our actions - everything from which packaging materials we buy to where we make donations. Read more here.

You can view our full privacy policy here. Essentially, we take our responsibility to safeguard your information very seriously.

Enough customers requested this option that eventually we enabled the capability. While we sincerely appreciate when people leave tips we never, ever expect it! Only a small minority of orders include gratuity, most often if someone feels we somehow went above and beyond in a particular instance. The tip line is definitely not intended to imply an obligation or expectation whatsoever!

100% off tips go to team members.

Every two weeks we total the tips from that period, then split that amount among staff members (not the owner) on their paycheck based on how many hours each team member worked that pay period. So, team members who work more get a bigger share of the tips.

Sorry, we're not able to direct tips to a particular staff member.

Thank you for supporting our hard-working team!

As of 3/15/23 we have discontinued our Rewards Program. Read more on our Rewards Page.

Version/update/errata info for most current Twisted patterns can be found on the pattern's individual page. See a list of current Twisted patterns.

Quite a few awesome patterns that were initially released through Twisted have reverted to being sold solely by the designer. These patterns are listed HERE with a link to Ravelry so you can see or purchase the current, updated version directly from the designer. Errata for the old Twisted version of the pattern is also listed where applicable.

Oregon doesn't have a state sales tax and our business only has one location (here in Oregon). So, we're not required to collect it from our customers. Woohoo!

Twisted will be closing soon so we have discontinued sales of gift cards.

At checkout enter the gift card number where indicated.

If your gift card or store credit balance is less than your total order, you can pay for the difference using an additional payment method. If you don't use the full gift card or store credit value, the remainder will stay ready to use with that same code for your next order.

Some older gift cards issued 10 or more years ago may have fewer digits than our current system allows. In this case, enter zeros (0) at the END of your gift card number so that it is 8 digits. For example, 1234 would become 12340000.

Check your gift card balance here.

Check your gift card balance here.

Yes, you can use (redeem) multiple gift certificates on the same order. Just enter one code and apply it, then enter the next code and apply it. Any unused portion of the final gift certificate will remain tied to that code. If a balance is owing after apply all your gift certificates, you can pay via the method of your choice.

As a general rule, coupon codes cannot be combined. In other words, you can use only one coupon code per order.

You can use a coupon code and a gift card or store credit on the same order.

Ask us if you have questions about how discounts will apply to your particular purchase.

There are a few reasons your coupon code might not be working.

1. Is the coupon for Twisted (twistedyarnshop.com)? Some of the products we carry are also sold by other retailers, but each store offers its own coupons. We don't monitor or honor coupons from other stores.

2. Is the coupon code definitely entered correctly? It's worth double checking. This happens a lot! For example, zeros (0) and capital Os (O) look alike. Try copying and pasting in the code.

3. Have you met the criteria for the coupon? Check the source (e.g., the email in which you received the code) to see if there are criteria you need to meet for the coupon to work. For example, you might need a certain product in your cart or a certain total cart value.

4. Has the coupon expired? Check the source (e.g., the email in which you received the code) to see if there is an expiration date listed. Coupons stop working after their expiration date.

5. Is the coupon just for you? If the coupon was sent just to you, including coupons generated from redeeming loyalty points, you will need to be logged in to use it. It means you're super special and the offer is just for you!

If you're still not able to use the coupon code, please let us know! You can send us an email using our contact form, or use the green chat bubble in the bottom right (not available on all browsers) to see if we're in the office currently.

Sorry, no. If you're having trouble with a coupon code, please reach out before placing your order! You can email us or use the chat bot. Once your order is placed and paid for, we cannot retroactively apply discounts. Thanks for understanding!

As of 3/15/23 we have discontinued our Rewards Program. Read more on our Rewards Page.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

No, there are no late fees if you miss a scheduled payment.

The installments option on Shop Pay is available on debit and credit cards.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following: 

* A smaller payment balance on the final paymentLess future payments on the remaining loan balance.

* If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days. 

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

No. As of 4/29/23, we have sold all physical inventory. Our online sales are ending soon and the business will soon be closed completely. PDF pattern sales will end soon and transition to ravelry.com, then back to the designers.

As of 4/29/23, we have sold all physical inventory that would need to be shipped. Our online sales are ending in April 2023 and the business will soon be closed completely. PDF pattern sales will end soon and transition to ravelry.com, then back to the designers.

Read more about shipping policies here.

Purchases as of 4/29/23: We have sold out of all physical inventory. PDF pattern downloads are not returnable.

Purchases as of 3/15/23: Because Twisted is closing soon, all items are now final sale. If you have received a damaged or defective item, please contact us.

Purchases prior to 3/15/23: There are no returns on clearance items, books, patterns, magazines, needles, hooks, wound yarn, or used/opened merchandise. Otherwise, items may be returned according to our return policies.

Read our full returns policy here.

Sorry, there are no returns on clearance items, books, patterns, magazines, needles, hooks, wound yarn, or used/opened merchandise. This allows us to help protect authors' copyrights and to ensure we offer all our customers the very highest quality of brand new products. Thank you for understanding!

Read our full returns policy here.