COVID-19 Prevention

The health of Twisted's six team members and their families is paramount. Likewise, we see our customers as part of our Twisted family and will do everything in our power to keep you safe.

Because Twisted is now an online-only business, we are able to be open and fulfilling your orders every weekday (except major holidays and some time off to celebrate New Years). We are taking the following measures to do our part to combat this worldwide health crisis.

COVID-19 prevention measures

  • Work from home. Team members are encouraged to work from home whenever possible. Work from home is now the default. We provide laptops, iPads, software, peripherals, and supplies as needed to make this possible.
  • Staggered work schedules. No more than three individuals are permitted in our roughly 1500 square foot office/warehouse at a time. We usually schedule two employees at a time to allow for some overlap and deliveries.
  • Masks. Everyone who enters our office/warehouse is required to wear a mask or face shield at all times when they are not actively eating or drinking.
  • Social distancing. Team members stay at least 6' and ideally 10' apart at all times. We have marked these distances from each workstation on the floor in masking tape for easy reference.
  • Rearranged workstations. We have rearranged our workstations to make them as far apart as reasonably possible.
  • Paid time off. As per Portland, Oregon law, we offer all staff paid time off.
  • Mandatory sick leave. Employees are frequently reminded to stay home if they or any member of their household are sick or have been in contact with someone who is sick. Employees who must stay home to self-isolate are offered, but not required to perform, as much work from home work as reasonably possible to make up for any lost in-office hours.
  • Sanitation. Employees follow careful sanitation protocols like washing hands frequently and not touching their faces. Hard surfaces are disinfected at least twice a day, as well as between users. Twisted provides soap, hand sanitizer, moisturizer, gloves, and masks/face shields for employees to use.
  • Incoming packages. Incoming packages that have not been en route for at least 48 hours are allowed to sit unopened for that length of time.

No in-store or curbside pickup

For the safety of our staff and customers, we are not offering in-store or curbside pickup. We also are not allowing drop-offs of items to return. We believe the safest way to serve you right now is via mail.

Yarn, as much as we love and even need it, is not an essential item like food or medicine. Our hardworking team members are already putting themselves at risk leaving their homes and coming to work. Twisted has gone to great lengths to create a work environment that is as safe as possible, and additional contact with potentially dozens of people a day would drastically increase the risk imposed on our team members. With unemployment rates at near-historic highs and an economic depression looming, at this time it feels exploitative to force workers to take unnecessary risks.

We will re-evaluate adding these options once vaccines are readily available and our team members express that they don't feel their health is in jeopardy.

Thank you for understanding and allowing us to serve you safely via mail. Please stay home and stay safe!