Need help deciding what yarn is right for your project? Want to see colors before you purchase? Let a friendly Twisted team member be your personal shopper via either the popular Zoom video chat platform or, if you prefer, a regular phone call.
- Select either a 15 or 30-minute chat session.
- Choose your preferred contact method - either Zoom video chat or regular phone call.
- Enter a telephone number where we can reach you (even for Zoom calls, it's a good backup in case of technical issues).
- Let us know the general topic - we might be able to prepare by having options ready or researching ahead of time.
- Pick your desired date and time - times are shown in PACIFIC TIME.
- After checking out you'll receive a follow-up email from our scheduling software "Sesami".
- For Zoom calls, the email will contain instructions for joining the Zoom video chat at your selected date and time.
- For phone calls, ignore the Zoom link in your confirmation email and just be sure to answer your phone when we call at the appointment time! :)
If you select a 30-minute appointment, you'll receive a coupon code for the cost of your shopping help session off your next purchase. Valid for 3 months.
In short: because pandemic. To try to keep our team members as safe as possible, every day has become an elaborately choreographed dance here at Twisted HQ. We're maximizing physical distancing by strictly limiting overlap in our schedules, and maximizing work-from-home time since that's the safest option of all.
Honestly, we're still finding our sea legs and figuring out how to make it all work! Being able to schedule in set times to help you make your yarny dreams come true makes solving the puzzle a lot easier. Thanks for your help!
- We request that you already be comfortable using Zoom. Because every device is different, we are not able to provide much in the way of tech support.
- Because multiple team members will be planning their schedules around booked shopping help sessions, we need at least 24 hours' notice for cancellation or rescheduling. Given at least 24 hours' notice, we can either reschedule your session or refund you in the form of store credit. If you provide less than 24 hours' notice or don't call into your appointment at all, you will not be refunded or rescheduled. You will still receive the coupon code.
- The Twistedista hosting your call will be at our warehouse. It's possible that a delivery or phone call or who-knows-what could briefly interrupt your Zoom call. If that happens, know we appreciate your patience and understanding!